Cancellation Policy

Yeah - this isn’t the FUN bit - however, it is a very necessary part. So we will always be upfront about our policies to help clients understand the process and why we have policies in place.

We understand that life happens! However, our studio books well in advance, and our artists often begin working on designs prior to the 72-hour cancellation timeframe. If a client does not attend their appointment, our artists are left with short notice to fill the spot, which is extremely difficult given the time needed for new designs and approvals.

Therefore, we respectfully ask all clients to acknowledge our cancellation and design policy. Our artists are independent professionals—if there is no client, there is no pay. We respect their time, and we expect our clients to do the same!

POLICY

• Deposits are required to secure all appointments. These deposits are non-refundable but may be transferable once if we receive notice at least 72 hours before the scheduled booking. Any reschedule request must be acknowledged and approved by the studio.
• No-show appointments or cancellations with less than 72 hours' notice will result in forfeiture of the deposit, as our artists have already allocated time for the booking.
• Changes to pre-approved designs within 72 hours of the appointment may incur a fee for additional design review and approval time.

If an appointment is canceled by us for any reason, we will offer to reschedule or refund your deposit in accordance with Australian Consumer Law.

Thank you!
TTC Team xx